FAQ & Shop Policies
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ORDERS
All of your orders are created, packed with love, and shipped from my home-based studio in Florida, USA!
I am a one woman show and do my best to create and pack your orders as quickly as I can! A lot of items are Made to Order (meaning I make each item when they are purchased) so processing times vary from 2-20 business days due to the current order volume (NOT including preorders), and to allow for creation and packing time.
With that in mind, be aware that if you are purchasing an item on a short deadline (ex. birthdays, anniversaries, holidays, etc), that you might not receive it in time. If you would really like to purchase something as a gift and find you don't have the time to wait, please send me an email PRIOR TO PURCHASE so we can discuss rush order options, if I'm able.
During busier times when I have a higher volume of orders coming in, my processing times may increase and you might have to wait a little longer! (I've recently taken to putting my updated processing times at the banner at the top of my site!) I'll do my best to be transparent about any changes with processing times here on my site and on social media. I truly appreciate all of your patience and support!! ♥
Preorder items have very different timelines, so please refer to the Preorder Status Hub for important info and status updates!
Please also keep in mind that prior to placing your order, everyone is now required to check the box stating that you agree to my terms and conditions which are all stated here on my Policy Page! This way there should be no misunderstandings regarding your purchases.
Please note that if you have placed an order and have checked that terms & conditions box (since it's required), that no refunds will be granted regarding the amount of time it takes me to get your item shipped. If you are not willing to wait for your new piece, please do not place an order! As I said above, I am a one woman show who creates each item by hand as your orders are placed. Please be patient!
CUSTOMS
Do you accept custom orders?
At this time, I do not currently accept custom orders!
INTERNATIONAL SHIPPING
Do you ship internationally?
I ship to most countries! However, I've had to make the incredibly difficult choice to no longer ship to the EU and NI. The GPSR regulations coming into force on December 13th, 2024 aren’t something my business (along with many others) is able to comply with and the penalties aren't something I can risk. This isn't a decision I take lightly, and I can only hope that in the future some changes are made or I can find a solution that makes it possible for me to reopen orders for the EU and NI.
I am no longer able to ship to the following countries due to GPSR regulations:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein, Norway, and Switzerland.
As far as I'm aware, these regulations are only required for businesses shipping products. I've seen many people mention the use of forwarding addresses, or shipping to addresses outside of the EU. However, please note that if you choose to go this route I am not responsible for any lost packages through third parties!
CUSTOMS & IMPORT DUTIES
CURRENCY
Prices can be displayed in a variety of currencies, but all orders will be transacted in USD Dollars by your credit card company upon completion of your purchase, and then converted to your local currency. Non-USD Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates and exclude taxes, duties, levies or tariffs that may be imposed.
PREORDERS
What is a preorder?
A preorder is something you purchase that is NOT available yet (meaning the seller does not currently have that item on hand) and will be shipped at a much later date.
The whole reason for preorders, particularly for small businesses, is to get a specific count on how many products (or in my case material) they need based on demand to avoid wasting funds by purchasing too much or too little of something. Or even just making it possible to offer larger amounts of an item when it would otherwise be impossible due to lack of funds. Generally, a preorder listing will be clearly labeled as a preorder and all the info regarding estimated timelines is usually stated as well.
IF YOU ARE NOT COMFORTABLE OR ARE UNWILLING TO WAIT THE TIME STATED FOR THOSE TIMELINES OR POSSIBLE DELAYS, PLEASE DO NOT PURCHASE A PREORDER!
That may come off a bit harshly, but in my own experience with preorders I’ve realized that a lot of people don’t actually read the entirety of the listing they’re purchasing from, which tells them how long their order is going to take and why.
This results in the seller (in this case, me), receiving a lot of nasty emails that are completely uncalled for regarding their orders, even when all of the information has been freely given at multiple points prior to purchase.
What is the difference between "Made to Order" and "Preorder"?
A "Made to Order" item means that I currently have all of the material necessary to create the item in question and I only create that item when an order is placed. This makes it so that I don't waste material on items that may or may not have as much demand as others since I can't keep a whole lot of material on hand at one time (due to space and funds).
"Preorder" items mean that I do not currently have the material/item on hand to be able to make or ship your order at that time.
How does the preorder process work?
I usually keep preorders open for roughly 2 weeks, unless stated otherwise. Once that preorder has closed is when I order all of the material necessary to get all of the orders made! Please keep in mind that I have to wait processing/shipping times from my material providers before I can get started on your orders, which plays a big factor in my own timelines. There may sometimes be a delay in my material shipment, which can possibly increase that timeline.
Once my material has arrived however, I get started on the production process on all preorders! This includes preparing material for use in my laser, cutting/engraving, painting, gluing, and otherwise assembling everything. This is the most time consuming portion! However, please keep in mind that if I had prior preorders for different items before your round, I won't begin the next round until I'm caught up. This is usually specifically stated in the preorder status pages!
After production is done I begin packing orders, and once packed everyone receives shipping confirmation emails that contain tracking info. Then preorders are all done and on their way to you! (Recently with some of my larger preorder rounds, I've begun packing in batches since it's hard to find the space to store hundreds of finished pieces at one time. Either way, you'll receive your tracking info when your order is packed!)
Other important notes for preorders:
* Note that if you purchase a preorder item, you have agreed to my terms and conditions! (During checkout there is a box you check off that contains a link to this page).
* If you add other items to your purchase that are not a preorder, those items will not ship until your preorder item is ready!
* Specified timelines on preorder listings (ex. 3-8 weeks), start AFTER preorders have closed. Not on the date of your purchase! Date of preorder opening/closing is stated in each listing. Recently however, I've begun just stating which month I've estimated to begin shipment!
* Please be aware that my initial timelines are subject to possible changes! This can happen due to having to wait longer on my supplies or getting more orders in than initially anticipated. (I'm just one person sadly, so if I get hundreds of orders for an item it will naturally take a bit longer!) Unfortunately life also likes to throw curveballs at us sometimes, and that can end up effecting how long preorders end up taking as well.
* With that in mind, please DO NOT purchase a preorder item if you intend to give it as a gift. With timelines being subject to change, your order may not arrive on time for the birthday/anniversary/christmas/etc.
* Although I'm totally alright with responding to kind emails/comments/messages regarding the status of preorders, please keep in mind that I generally receive a ton of these and the amount of time it takes me to respond to them all ends up taking away from the time I could be spending on your orders!
All specific preorder info and any updates/changes made can be found on your Preorder Status Page! Please check out the Preorder Hub to find the status page for your order!
General FAQ
Will you be restocking (insert item)?
If you see an item that's sold out, 99% of the time I plan on bringing it back! Please keep in mind it can sometimes be awhile before items make a comeback.
How can I be notified of restocks?
The most reliable way is by subscribing to my email newsletter here on my site! (just scroll to the bottom and you'll see it). Otherwise, I do always post to all of my socials when I have any shop drops!
What laser do you use?
I used to use a Glowforge, until it caught fire! (I obviously don't recommend them ahaha). But now I'm using a 60w Omtech Machine. A MF1624-60 to be specific!
What laser do you recommend?
This is a bit of a tough question! I obviously don’t recommend a Glowforge, but not just because mine caught fire. Plenty of people in the laser community have reported a ton of other issues with their machines and Glowforge support is abysmal. I’d also like to note that for how much money these machines cost, you’re not really getting a good bang for your buck.
I do want to note though, that it is SO impirtant to do your own research before purchasing a laser. What works for me may not work for you, and vice versa! I chose my Omtech because it matched my budget and you get much more for your money. It’s also (like many lasers other than Glowforge) significantly safer in regards to the upgrades I’m able to do on it. At least in my humble opinion. However, there are several awesome brands out there like Thunder Laser and Aeon that I’ve heard really great things about too! I rreally do recommend doing your own thorough research on your needs to find the laser machine that’s right for you.
Do you sell the files for (insert item)?
Although I have begun selling the svg files for some of my designs (which can be found on my Etsy, here), I don't sell all of them! So if you don't see it listed on Etsy, It's a design I want to keep exclusive to myself.
Do you ever attend any markets?
Not currently, but it's something I've been considering! This could take me some time though, since I don't have the setup required just yet.