Policies
*Please note that my processing times have increased due to a higher influx of orders! Each item is made to order and I've currently got approximately a 4-7 week lead time. Please see below for more info.
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All of your orders are created, packed with love, and shipped from my home-based studio in Florida, USA!
I am a one woman show and do my best to create and pack your orders as quickly as I can! Most items are Made to Order (meaning I make each item when they are purchased) so processing times vary from 2-14 business days to allow for creation and packing time.
With that in mind, be aware that if you are purchasing an item on a short deadline (ex. birthdays, anniversaries, holidays, etc), that you might not receive it in time. If you would really like to purchase something as a gift and find you don't have the time to wait, please send me an email PRIOR TO PURCHASE so we can discuss rush order options.
During busier times when I have a higher volume of orders coming in, my processing times may increase and you might have to wait a little longer! (When this happens my processing times have sometimes increased to around a month!) I'll do my best to be transparent about any changes with processing times here on my site and on social media. I truly appreciate all of your patience and support!! ♥
Preorder items have very different timelines, so please refer to the listing for more detailed info on a specific preorder! Scroll down to the "Preorder" section of this page to find more info on preorders in general.
Please also keep in mind that prior to placing your order, everyone is now required to check the box stating that you agree to my terms and conditions which are all stated here on my Policy Page! This way there should be no misunderstandings regarding your purchases.
Please also note that if you have placed an order and have checked that terms & conditions box (since it's required), that no refunds will be granted regarding the amount of time it takes me to get your item shipped. If you are not willing to wait for your new piece, please do not place an order! As I said above, I am a one woman show who creates each item by hand as your orders are placed. Please be patient!
CURRENT SHIPPING STATUS
Due to COVID & other worldly events, shipping times are constantly changing. However, I will do my best to keep you guys informed both here on the site as well as through social media.
| Shipping Method | Expected Delivery Time | Shipping Cost |
| USPS First Class Domestic | 1-5 Business Days | $4.50 USD |
| USPS Priority Mail Domestic | 1-3 Business Days | $8.70 USD |
| Free Domestic Shipping | 2-7 Business Days | Free for orders over $200 USD |
Items are shipped from Florida, United States
The prices listed above are the approximate prices for shipping. Prices will vary depending on your address and the contents of your order since weight is a huge factor in calculating shipping costs. For accurate shipping prices, please initiate the checkout process. The above rates only include USPS. During the checkout process, you'll notice that there are UPS options as well. I personally recommend that you guys choose UPS when applicable. Fewer packages get lost in the mail with UPS (in my own experience).
Please be aware that I am not responsible for any packages lost in transit.
ORDERS
Once you have placed your order you will receive an order confirmation via the email you supplied during the checkout process. If you don't receive one within 24 hours, please send me a message. (Don't forget to check your junk mail!)
I always aim to pack your parcels asap and will send you a shipping confirmation along with your tracking information as soon as it's ready!
Please note that Express or Priority Shipping does not mean your parcel has priority packing. Your order will be packed in the order that it was placed.
INTERNATIONAL SHIPPING
Unfortunately I am not currently shipping internationally! I have recently had too many packages go missing in transit. I do apologize to all my international peeps wanting to get some of my art, but it's gotten to be too stressful for me to offer international shipping for the time being.
The packages that have been lost have had people understandably upset, but I've been blamed several times for those packages being lost which is frustrating since once packages are with postal services there isn't much I can do. Especially when the package has left my country!
That being said, I am looking into some package insurance options that I hope to implement next year. Thank you guys for understanding!
RETURNS
I want you to be 100% happy with your purchase! However as a very small creator who makes a meager living off of her art, I currently do not have the means to accept returns. Each listing depicts a variety of different photos and all important information is included in each description in order for you to have a full understanding of what it is you will be receiving. My policies (including shipping times, made to order, and preorder items), are transparent and I do my best to be as clear and concise as possible. However, if you have received a broken item please refer to the next section!
DAMAGED ITEMS
If your item was damaged during the shipment process, please send me an email ASAP at ritualsofanoni@gmail.com so that I can get a replacement to you or issue a refund. Please attach a picture of the damaged item to your email, and thank you so much for your patience ♥
PREORDERS
What is a preorder?
A preorder is something you purchase that is NOT available yet (meaning the seller does not currently have that item on hand) and will be shipped at a much later date.
The whole reason for preorders, particularly for small businesses, is to get a specific count on how many products (or in my case material) they need based on demand to avoid wasting funds by purchasing too much or too little of something. Or even just making it possible to offer larger amounts of an item when it would otherwise be impossible due to lack of funds. Generally, a preorder listing will be clearly labeled as a preorder and all the info regarding timelines is usually stated as well.
IF YOU ARE NOT COMFORTABLE OR ARE UNWILLING TO WAIT THE TIME STATED FOR THOSE TIMELINES, PLEASE DO NOT PURCHASE A PREORDER!
That may come off a bit harshly, but in my own experience with preorders I’ve realized that a lot of people don’t actually read the entirety of the listing they’re purchasing from, which tells them how long their order is going to take and why.
This results in the seller (in this case, me), receiving a lot of nasty emails that are completely uncalled for regarding their orders, even when all of the information has been freely given at multiple points prior to purchase.
What is the difference between "Made to Order" and "Preorder"?
As stated at the beginning of this page, most of my items listed on the site are "Made to Order" unless specified otherwise.
A "Made to Order" item means that I currently have all of the material necessary to create the item in question and I only create that item when an order is placed. This makes it so that I don't waste material on items that may or may not have as much demand as others since I can't keep a whole lot of material on hand at one time (due to space and funds).
"Preorder" items mean that I do not currently have the material/item on hand to be able to make or ship your order at that time.
How does the preorder process work?
On each preorder listing, you'll find information regarding that item's estimated timeline at the bottom of the description. It will also state what dates that preorder opens and closes.
I usually keep preorders open for around a week. Once that preorder has closed is when I order all of the material necessary to get all of the orders made! Please keep in mind that I have to wait processing/shipping times from my material providers before I can get started on your orders, which plays a big factor in my own timelines. There may sometimes be a delay in my material shipment, which can possibly increase that timeline.
Once my material has arrived however, I get started on the production process on all preorders ASAP! This includes preparing material for use in my Glowforge, cutting/engraving, painting, gluing, and otherwise assembling everything. This is the most time consuming portion!
Afterwards I package orders in the order received, and once packed everyone receives shipping confirmation emails that contain tracking info. Then preorders are all done and on their way to you!
Other important notes for preorders:
* Note that if you purchase a preorder item, you have agreed to my terms and conditions! (During checkout there is a box you check off that contains a link to this page).
* If you add other items to your purchase that are not a preorder, those items will not ship until your preorder item is ready!
* Timelines on preorder listings (ex. 3-8 weeks), start AFTER preorders have closed. Not on the date of your purchase! Date of preorder opening/closing is stated in each listing.
* Please be aware that my initial timelines are subject to possible changes! This can happen due to having to wait longer on my supplies or getting more orders in than initially anticipated. (I'm just one person sadly, so if I get hundreds of orders for an item it will naturally take a bit longer!) Unfortunately life also likes to throw curveballs at us sometimes, and that can end up effecting how long preorders end up taking as well.
* With that in mind, please DO NOT purchase a preorder item if you intend to give it as a gift. With timelines being subject to change, your order may not arrive on time for the birthday/anniversary/christmas/etc.
* Although I'm totally alright with responding to kind emails/comments/messages regarding the status of preorders, please keep in mind that I generally receive a ton of these and the amount of time it takes me to respond to them all ends up taking away from the time I could be spending on your orders!
If you're curious where I'm at on the timeline, check out the current preorder status page! It can be found linked to specific preorders, or at my beacons.ai link found here!