Shipping & Returns
All of your orders are created, packed with love, and shipped from my home-based studio in Florida, USA!
I am a one woman show and do my best to create and pack your orders as quickly as I can! Most items are Made to Order (meaning I make each item when they are purchased) so processing times vary from 2-14 business days to allow for creation and packing time.
With that in mind, be aware that if you are purchasing an item on a short deadline (ex. birthdays, anniversaries, holidays, etc), that you might not receive it in time. If you would really like to purchase something as a gift and find you don't have the time to wait, please send me an email PRIOR TO PURCHASE so we can discuss rush order options.
During busier times when I have a higher volume of orders coming in, my processing times may increase and you might have to wait a little longer! I'll do my best to be transparent about any changes with processing times here on my site and on social media. I truly appreciate all of your patience and support!! ♥
Preorder items have very different timelines, so please refer to the listing for more detailed info on a specific preorder! Scroll down to the "Preorder" section of this page to find more info on preorders in general.
CURRENT SHIPPING STATUS
Due to COVID & other worldly events, shipping times are constantly changing. However, I will do my best to keep you guys informed both here on the site as well as through social media.
|Shipping Method||Expected Delivery Time||Shipping Cost|
|USPS First Class Domestic||1-5 Business Days||$4.50 USD|
|USPS Priority Mail Domestic||1-3 Business Days||$8.70 USD|
|Free Domestic Shipping||2-7 Business Days||Free for orders over $200 USD|
Items are shipped from Florida, United States
The prices listed above are the approximate prices for shipping. Prices will vary depending on your shipping country and the contents of your order since weight is a huge factor in calculating shipping costs. For accurate shipping prices, please initiate the checkout process. The above rates only include USPS. During the checkout process, you'll notice that there are UPS options as well. I personally recommend that you guys choose UPS when applicable, ESPECIALLY INTERNATIONAL PEEPS! Fewer packages get lost in the mail with UPS (in my own experience). However, I also understand that UPS can also be a significant price increase, particularly with international orders. Please be aware that I am not responsible for any packages lost in transit.
Delivery times will vary from country to country and may be impacted by different worldly events. Please visit this website to see the updated status for your area/country.
Once you have placed your order you will receive an order confirmation via the email you supplied during the checkout process. If you don't receive one within 24 hours, please send me a message. (Don't forget to check your junk mail!)
I always aim to pack your parcels asap and will send you a shipping confirmation along with your tracking information as soon as it's ready!
Please note that Express or Priority Shipping does not mean your parcel has priority packing. Your order will be packed in the order that it was placed.
*The entering of discount codes are the customers responsibility and discounts can not be applied once an order has been processed.
Please be aware that international shipments have been temporarily halted!
All international orders come with tracking. Please also see the entry above, underneath the shipping rates chart for extra info.
CUSTOMS & IMPORT DUTIES
Prices can be displayed in a variety of currencies, but all orders will be transacted in USD Dollars by your credit card company upon completion of your purchase, and then converted to your local currency. Non-USD Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates and exclude taxes, duties, levies or tariffs that may be imposed. If items are returned, a refund will be credited back in USD Dollars at the current exchange rate.
MY COUNTRY ISN'T LISTED
If your country doesn't show up in the checkout process, please email me at email@example.com and I will try my best to organize delivery to you.
I want you to be 100% happy with your purchase! However as a very small creator who makes a meager living off of her art, I currently do not have the means to accept returns. Each listing depicts a variety of different photos and all important information is included in each description in order for you to have a full understanding of what it is you will be receiving. My policies (including shipping times, made to order, and preorder items), are transparent and I do my best to be as clear and concise as possible. However, if you have received a broken item please refer to the next section!
If your item was damaged during the shipment process, please send me an email ASAP at firstname.lastname@example.org so that I can get a replacement to you or issue a refund. Please attach a picture of the damaged item to your email, and thank you so much for your patience ♥
What is a preorder?
A preorder is something you purchase that is NOT available yet (meaning the seller does not currently have that item on hand) and will be shipped at a much later date.
The whole reason for preorders, particularly for small businesses, is to get a specific count on how many products (or in my case material) they need based on demand to avoid wasting funds by purchasing too much or too little of something. Or even just making it possible to offer larger amounts of an item when it would otherwise be impossible due to lack of funds. Generally, a preorder listing will be clearly labeled as a preorder and all the info regarding timelines is usually stated as well.
IF YOU ARE NOT COMFORTABLE OR ARE UNWILLING TO WAIT THE TIME STATED FOR THOSE TIMELINES, PLEASE DO NOT PURCHASE A PREORDER!
This results in the seller (in this case, me), receiving a lot of nasty emails that are completely uncalled for regarding their orders, even when all of the information has been freely given at multiple points prior to purchase.
What is the difference between "Made to Order" and "Preorder"?
As stated at the beginning of this page, most of my items listed on the site are "Made to Order" unless specified otherwise.
A "Made to Order" item means that I currently have all of the material necessary to create the item in question and I only create that item when an order is placed. This makes it so that I don't waste material on items that may or may not have as much demand as others since I can't keep a whole lot of material on hand at one time (due to space and funds).
"Preorder" items mean that I do not currently have the material/item on hand to be able to make or ship your order at that time.
How does the preorder process work?
On each preorder listing, you'll find information regarding that item's specific timeline at the bottom of the description. It will also state what dates that preorder opens and closes.
I usually keep preorders open for around a week. Once that preorder has closed is when I order all of the material necessary to get all of the orders made! Please keep in mind that I have to wait processing/shipping times from my material providers before I can get started on your orders, which plays a big factor in my own timelines. There may sometimes be a delay in my material shipment, which can possibly increase that timeline.
Once my material has arrived however, I get started on the production process on all preorders ASAP! This includes preparing material for use in my Glowforge, cutting/engraving, painting, gluing, and otherwise assembling everything. This is the most time consuming portion!
Afterwards I package orders in the order received, and once packed everyone receives shipping confirmation emails that contain tracking info. Then preorders are all done and on their way to you!
Other important notes for preorders:
* Note that if you purchase a preorder item, you have agreed to my terms and conditions! (During checkout there is a box you check off that contains a link to this page).
* If you add other items to your purchase that are not a preorder, those items will not ship until your preorder item is ready!
* Timelines on preorder listings (ex. 3-8 weeks), start AFTER preorders have closed. Not on the date of your purchase! Date of preorder opening/closing is stated in each listing.
* Please be aware that my initial timelines are subject to possible changes! Unfortunately life sometimes likes to throw curveballs at us, and that can end up effecting how long preorders end up taking.
* Although I'm totally alright with responding to kind emails/comments/messages regarding the status of preorders, please keep in mind that I generally receive a ton of these and the amount of time it takes me to respond to them all ends up taking away from the time I could be spending on your orders!
If you're curious where I'm at on the timeline, check out the preorder status page, here!